To ensure that students have a clear understanding of the homestay arrangement, and to ensure the expectations are set correctly, we have compiled a useful list of frequently asked questions. These are to complement the overall student guidelines, which can be found here: Student Guidelines page. Please ensure you have read and understood both of these pages before proceeding with your homestay reservation.
A homestay is a cultural exchange between a local individual or family (called a host) and a visiting international student or intern. The student/intern lives as a guest in the home similar to a member of the family or a visiting friend. The host family will make you feel welcome and treat you as a member of the family but is not there to serve you.
Rooms at our host families are furnished and fully equipped. Towels and sheets are provided by the host family and replaced regularly. Your host will provide toilet paper, but you should purchase your own “toiletries” such as toothpaste, body soap/shower gel, shampoo etc. Please do not help yourself to other peoples’ toiletries. Toilet paper should not be removed from the bathroom for cosmetic use. Chemist shops such as Boots offer a wide choice of good, inexpensive bath products and cosmetics. Used toilet paper should be disposed of in the toilet (not in the rubbish bin) while feminine sanitary/hygienic products and cotton wool should be disposed of in the bathroom rubbish bin (not in the toilet).
A small gift from your country may help to ‘break the ice’ upon your arrival and would be very much appreciated by the host family. However it is not a necessity or something that you feel obliged to do.
If you are sharing a bathroom with other members of the family, please find out when is the best time to have a shower and for how long. Do not take long showers or baths at it uses a lot of hot water and monopolizes the washroom. It is your responsibility to provide your own personal hygiene items such as shampoo, soap, body wash, toothpaste, mouthwash etc.
Yes. In most cases laundry facilities are included in the home. Students may have reasonable access to laundry facilities or the family may do your laundry for you. In most cases laundry is done once per week (usually 2 washes, one for dark clothes another for light) and host families advise their students for suitable days within the week to wash laundry. Please do not leave your laundry outside of your room for the host family to pick up. Please ask your host about the laundry arrangements.
No. Your host family is not a maid service. It is your responsibility to keep your room tidy. You should also clean up after yourself, especially if you have been using the kitchen. However, you are not expected to do ‘housework’. It is polite and is often appreciated if offer to help a little with small chores i.e. offer to help clear the table after dinner. However, you are not required to do home chores such as baby-sitting, gardening, house cleaning etc.
Ask your host to show you where the iron is kept and how to use it. Please note that your host will not do your ironing for you.
For individual students, we offer three meal plans: Self Catering, Bed & Breakfast and Half Board (Breakfast & Evening meal). More details can be found here: Homestay meal plans explained. Please note that not all host families offer all of these meal plans.
Meal time refers to the time meals will be served or are ready for you to eat.
No, if you would like to eat out that is fine. However, please ensure you inform your host as early as possible and give them plenty of notice. It can cause the host inconvenience if they have cooked a meal for you but you do not arrive to eat the meal and have not informed them.
Each host family will use the kitchen at different times, so please discuss this with your host upon arrival. They will also show you where you can store your food.
We do not guarantee you will have access to the kitchen on a Bed and Breakfast basis. You are not generally permitted to use the kitchen to cook or store your own food. However, some hosts permit light cooking if specifically arranged when booking. If you require guaranteed use of the kitchen, we would recommend you select a Self Catering meal plan with a host family which offers this.
Of course we will try our best to find a suitable host family, but it is imperative that you inform us of the full details prior to booking so we can make the appropriate arrangements. For example, if you are a vegetarian and wish to book on a Half Board basis, we will try to place you with a host family who is either vegetarian themselves, or happy to provide vegetarian meals. Alternatively, you could book Self Catering accommodation so you could cater for your own dietary requirements. Please also see the item below regarding food allergies.
Be sure to let us know when booking, so we can notify the host family. However, please be aware that it is your responsibility to ensure that you are not affected by the food and environment in the homestay. Neither our agency nor the host family can accept any responsibility for any harm or injury caused by allergic reactions.
If you have food allergies, please kindly note that hosts are not professional chefs and are unlikely to have undertaken any training or have qualifications in the preparation of food. They are preparing meals for themselves and their families and you will be joining them. Their meals may contain products with peanuts, tree nuts, soy, milk, eggs and wheat. Even if it is not clearly obvious that the food contains any of these ingredients, there may have been cross-contamination somewhere in the production or the preparation of their meals.
If you have a food allergy we strongly recommend that you choose a meal plan such as self-catering that enables you to be responsible for what you eat and how your food is prepared. Home from Home Student Services accepts no liability for anyone who has a food allergy but chooses to ignore this advice and stays with a host on a meal plan in which food is provided.
It is occasionally possible to change your meal plan mid-stay, however the meal plan you change to depends on the meal plans offered by your host and is subject to them agreeing to the switch.
It means that you may take a biscuit or an apple from the fruit bowl without asking. However, please be careful not to take treats or special food without asking or take more than a reasonable amount of what is being offered. Please do not take food from the house for your personal use without permission i.e. for lunch.
If you do not have your own laptop the host may let you use their computer. If so, please respect their private documents and files and do not spend too long using their computer as others in the house may also need to use it. While we will endeavour to resolve the situation as best we can, we are not liable for any lack of internet connectivity at the host’s home. If it is crucial you have internet access at all time, we recommend you purchase a USB dongle, available from most mobile phone shops.
Talk with your host about internet usage. Usually hosts will have an unlimited internet plan but it is polite to ask to avoid any bandwidth charges.
Only if you specifically book a twin or double room, which can only be shared by two people travelling together. For safety reasons, we do not allow students to share a bedroom with a stranger.
Electricity is expensive is the UK and you should respect the usual house rules on energy conservation. Please don’t forget to turn off the lights when you leave a room. Turn off the TV or radio when you are not using them.
Yes, although if you wish to play music, or if your room has a TV, please keep the volume low and respect your hosts’ need for quiet, both at bed-time and possibly at other times during the day.
In winter, homes in the UK are centrally heated. Heating is normally regulated by a timer and set to go off at certain times of the day when the family is not at home. If you are not warm enough, please discuss this with your host. It is advisable to keep an extra layer of clothing for extra warmth in or out of the home. English homes are not usually air-conditioned in summer but the climate is rarely unbearably hot and rooms can be cooled by opening a window.
Some hosts may have a private study room, which is not for the use of other family members and guests. Bedrooms are always private. Students/guests must never enter the bedrooms of their host family. Please note you cannot use any other room in the house to store your belongings, unless in special circumstances where the host family has granted permission.
It is best to ask permission first. Please not that it is illegal to drink alcohol in the UK if you are under 18 years old.
Generally, this is not permitted. Some hosts may permit you to have a guest visit during waking hours while the host is at home. However, you must always have approval from your host before you invite friends into your host’s home. Overnight stays are strictly prohibited without prior written permission. If you would like to apply for written permission please do not ask your host directly as they may feel saying no, which may cause awkwardness or an uncomfortable atmosphere. Instead please contact our team directly.
Please understand that in most cases the host might not accept overnight guests. In this situation, please respect your host’s preference. London has a large number of short-term accommodation options where your friend/family member can stay. In such cases, we will be happy to suggest local alternative accommodation.
If you are over 18 and planning to return home late, please advise your host in advance so that they do not worry.
No, your pets are not allowed in the homestay.
Homestays are usually non-smoking accommodation. Individually this can be discussed with the respective families. Smoking outside on the street should not be a problem, but please be respectful with where you leave the cigarette ends.
Tell your host immediately. If the key cannot be found, it would be polite to offer to pay for a replacement.
You are advised to take out a student insurance policy to cover you in case your belongings are lost or stolen in or out of the home. Neither our agency, or your host family, are responsible for your personal possessions. If you have brought valuable items, such as jewellery, computers, cameras or cash with you, you are advised to ask your host where they can be stored for safekeeping. You are not advised to keep large amounts of cash in your room or on your person.
Your host’s telephone is for you to receive calls from family and close friends only. To preserve your host’s privacy, please do not give your host’s telephone number to casual acquaintances made in London. If you need to make and receive a large number of social calls, you are advised to consider purchasing a “pay-as-you-go” mobile (cell) phone once you have arrived.
It is advisable to check with your host on the earliest and latest times each day, which are convenient for you to receive calls and then advise your family and friends accordingly. In order not to inconvenience your host, you are advised to limit the number of calls you receive and restrict them to a reasonable length, so as not to tie up the telephone lines for long periods.
You are not entitled to use your host’s telephone to make outgoing calls or to connect to the Internet without permission. There are many public telephones and inexpensive Internet cafés all over London.
Some hosts will permit you to make outgoing calls using a phone card to call out (which can be purchased easily at many outlets in London). Please ask permission to do this. It is, however, advisable to make your calls from public telephones outside the home. Unlike in some countries, local calls are not free in the U.K.
Curfew times are subject to host and parental approval and any student under 18 should follow the times set by their host. However, we suggest that students aged 16-17 should be home no later than 11 pm Friday and Saturday and 10.30 pm all other days of the week. Students under 16 years old may not be permitted out in the evenings other than on school-organised activities with a responsible adult present. If you are over 18, you are considered an adult and there will not be a curfew. If you are returning to the host family late at night, you should be considerate of other people in the house and enter quietly. You should try to avoid activities that may wake other members of the family i.e. cooking, playing music etc.
We generally do not accept bookings of less than 1 week. Further more, any bookings of under 4 weeks are subject to a £50 short stay supplement.
If you are booking as an individual, the minimum age to stay with a host family is 16 years old, however, all bookings for individuals under the age of 18 will be subject to a £15 per week juniors supplement. There is no maximum age.
We can only book homestays for guests who are coming to London for study, internship or in some cases, full-time employment. We cannot book homestays for those who are coming to London for tourism or a holiday.
We will try and match your request the best we can. However, please note that if you are very specific, this will restrict the number of options (if any) that we will be able to offer. If this is the case, we will ask if you are able to compromise on any of your requests in order to open up more available host family options. For example, in some cases, simply changing the requested meal plan will significantly change the options we can offer. The more flexibility you have in your request, the more likely we will be able to find you a suitable homestay in your preferred location.
Private bathrooms are very rare in London, particularly close to the centre of London as the houses tend to be smaller. If a private bathroom is specifically requested, it may be possible but a supplement will need to be charged. If you are sharing a bathroom with other members of the family, please find out when is the best time to have a shower and for how long. Do not take long showers or baths at it uses a lot of hot water and monopolizes the bathroom.
Zone 1 in London is made up mostly of offices and retail outlets, therefore there are proportionately much fewer homestays in Zone 1. While there are residential areas in Zone 1, they tend to be smaller “inner-city style” accommodation, such as flats. Therefore, many students prefer to book a homestay in Zones 2 or 3 with good transport links to their place of study/internship.
Unfortunately not. Neither we nor our competitors offer a viewing service prior to making reservation. This is to protect the students, the host families and our agency. We have a team of trained accommodation assessors visit our host families to ensure they are suitable hosts and their accommodation is of a high enough standard.
We are only able to confirm period of your stay that have been paid for. Payment will need to be made with 3 days of issuing the invoice, otherwise you risk the host family becoming unavailable. If you are paying from overseas, please emails us a scanned confirmation of the payment transaction. As soon as we receive the full payment, we will send you a booking confirmation letter, which will include the host family contact and address details.
We do understand it is not easy for students to pay for the entire period in advance, so we try to help as much as possible. Therefore if you are staying 12 weeks or longer, we are able to exclusively offer an instalment plan so you would pay for the first 8 weeks in advance, then in 4 week blocks on the dates specified. This is the only way we can ensure the host is reserved for the dates you require. If any of the instalments are late, this will cause problems as we would not be able to confirm the following period of stay with the host and they could potentially accept another booking for your room. Please note that there will be a 5% admin fee for each instalment.
You will receive a ‘host profile’ prior to payment. This will give you an overview of the host family and include such information as the host’s name, who else lives in the house (usually the host’s family), if there are any pets, rules on smoking in the homestay etc as well as a basic overview on the facilities the host offers i.e. internet. Please note that this is only meant as an overview and as with every family, there are often small changes. You will receive the full information on the host (full address, contact information) when your booking is confirmed. This is usually after payment has been received. Full information on the booking process can be found here.
Wherever possible, we would strongly request that you arrange to arrive at the weekend, otherwise it can be more difficult to arrange, particularly with host families who work during the day. Also if your travel plans are delayed, it is much easier to account for this at the weekend.
All extensions must go through London Homestays. Please contact us as soon as possible on +44 208 395 0333 or via email, should you wish to extend your booking. We will then email you an invoice for the extended period. Demand for our host families is high so please let us know as early as possible so we can make arrangements to ensure your host family is available for the period you wish to extend. Under no circumstances should you try to finalise the arrangements directly with your host family.
It is your responsibility to get from the airport to your host’s house. Please ensure you have a map and directions before arriving in London. London Homestays supply an airport pick-up service should you require it, which carries a fee. More information on the airport transfer service, including prices, can be found here. If you opt for this service, please note that we cannot be held responsible if you do not provide us with the flight details.
Alternatively, taxis are available at the airport. It is important that we and/or your host family know your arrival time, so that we can let your family know when to expect you. If you have not arranged an arrival time with your family, we cannot guarantee they will be home when you arrive.
Please be aware that you are staying with a host family and therefore arrival and departure times need to be arranged prior to arrival. Please ensure you give as much notice as possible to your host, to enable them to arrange to be at home to greet you upon arrival. If you do not inform us, or your host family of your arrival time, we cannot guarantee the host family will be at the house to greet you.
Unless special arrangement has been made and agreed with your host prior to arrival, the following check in and out times apply:
Weekend: Check in is always after 14:00 and before 20:30. Check out is before 10:00 am
Weekday: Please note that most hosts will be at work during the daytime so unless prior arrangement has been agreed all weekday arrivals must be after 18:00 and before 20:30.
Yes, costs for electricity, gas and water are already included in the rent.
No. It is very important that you do not open any type of account using the host family address, as you are only staying in your host family on a temporary basis.
A quick internet search should show various banking options that can be opened without a UK address. Just as an example (and not something we endorse or recommend) Unizest offer what is called an ‘Aspire Account’ meaning that students can open a bank account in the UK without the need for a UK address.
If you are interested, please run your own internet search or visit the Unizest site for more information on the example search result we provided: – http://www.unizest.co.uk/en-gb/
Homestay hosts are not usually medically trained and are not able to assist or advise you on your health. However, they should have a good knowledge of the local area and can assist you in finding a local doctor or hospital.
London Homestays strongly recommends that you take out personal insurance to cover all aspects of your stay, and that you obtain a European Health Insurance Card. Students 18 years and under are strongly advised to also bring an authorisation for hospital surgery in case of emergency signed by their parents. London Homestays cannot be made liable for any costs incurred due to cancellation, illness, injury or loss/damage of possessions.
London Homestays will make every effort to place you with a host family where you will be comfortable and where you will be compatible with your host family. However, guests and host families must realise that they are meeting each other for the first time and there is a normal transition period during the first couple of weeks. You are dealing with a new culture and customs, new city and surroundings, new diet and perhaps a little stress. Even if you are matched with a family that is different from what you expected, this is not uncommon and your homestay experience can be rewarding if you choose to adapt and integrate with the family. Should any problems arise, you are encouraged to discuss your issues in a respectful manner with your host family or London Homestays.
If you continue to have a valid complaint, London Homestays will search for a new host family that matches your original request as closely as possible. This is done on a case by case basis and is at the management’s discretion. We must always ensure we are fair to both students/guests and host families and will always try and resolve any smaller issues first.
“We have been working with London Homestays since 2011. With their support, we have managed to achieve a high level of customer satisfaction. We strongly recommend London Homestays to anyone who’s looking for quality, reliability and exceptional customer service.”Alex Fernandes, Accommodation & Visa Compliance Manager, Malvern House London
“Having worked with them since 2013, I can state that London Homestays have always taken care to match our students with suitable host families. They have a very friendly yet professional approach to their work. Our students have enjoyed staying at their homestays. Overall, students say that their host families are attentive and welcoming.”Carl Roberton, Principal, Stafford House School of English
“We at Burlington School have worked with London Homestays since 2014, and I professionally know the team since 2009 when I worked for another company in the education and accommodation industry. Having had the opportunity to work with London Homestays since the company started operations in London, all of the enquiries have been dealt with in a dedicated and timely manner, the team members are customer-oriented and always provide an exceptional accommodation experience to our students. I have no hesitation to recommend London Homestays as excellent accommodation providers and business partners.”Eliane Tomasi, Accommodation & Welfare Officer, Burlington School
“LSC Stanton has been working with London Homestays since 2011 and we are very pleased with the quality of accommodation and service they give to us. We have a good relationship with the team and they are always on hand to deal with any last-minute requests.”Nick Bray, Managing Director, London Study Centre.
“Cooperation with London Homestays is always great! We highly appreciate proactive approach and effort to ensure the best possible services for our groups. We always had a great clean accommodation, friendly family and smart local organisers. Students of our groups were satisfied and they enjoyed staying in London very much. We would like to recommend this agency. The whole team is very kind.”Miroslava Foltýnová, Owner, CK Bus Tours.
“We offer internships in London to European students and looked for a reliable partner to provide accommodation to our candidates. We have been very happy with the services provided by London Homestays, as have our candidates, as they have always received quickly information on families, the possibility to book a room in a short delay and also a good quality of families. I would recommend without any doubt this agency. The team is very professional, efficient and friendly :). We hope to send new trainees soon!”Stéphanie Frassanito, Program Manager, Work Overseas
“Our school from the Czech Republic has had great experiences with London Homestays. They are one of the only hosting agencies who would accept our very young guests (under 12). The host families were generally welcoming, kind, and accommodating. The service provided by the coordinator Kate O’Connor and other admin staff is second to none.”Kate Powers, Vice Principal for English Studies, Sunny Canadian International School
It was an amazing experience, I’ve found a new home where I feel as comfortable as I do in my own home!Laura, student from France: Homestay booking in Zone 2
“When my children went off to university and got married, my husband and I were empty nesters rattling around. We have an empty bedroom and I quite enjoy keeping it fresh for new students who come to stay with us both short and long term. Invariably, they show us a lot of respect. Coming to London to study or to work as interns is a big adventure for them and I enjoy settling them in and seeing them flourish. Some return or recommend to their friends to come and stay with us. London Homestays are a great organisation to deal with – good at communicating and highly ethical.”Cathy, Homestay host in Colindale, London
“My first student has just left to return home and I have thoroughly enjoyed hosting her. It has been a lovely experience for me to help her with her English and learn about her Japanese culture.
I was nervous and apprehensive at first but it was so worthwhile and I look forward to continue hosting in the future. It has given me a boost knowing that I can give someone an opportunity that they may not have been able to afford without using London Homestays”Audrey, Homestay host in Tooting, London
My homestay host Debra transformed my stay into the most amazing experience of my whole life!Florian, student from Belgium: Homestay booking in Zone 3
My homestay host is a lovely lady, she was very helpful and genuine. London Homestays offer an excellent, fast service and quality accommodation. I would definitely recommend to my friends!Shelaine, student from Canada: Homestay booking in Zone 2
Daphne was a really nice and welcoming host, I really enjoyed my stay with her and her family. Thank you London Homestays for connecting me with her!Ben, researcher from USA: Superior homestay booking
My stay with my host family makes my time at UK much more fun and exciting! Life is happening!Bao, student from China: Homestay booking in Zone 4+
“Really, we are very happy with our room at the residence. James in the residences team has helped us with all aspects of our booking and we would like to say, big thank you from the bottom of our hearts!”Dmitriy and Maria, two students from Russia: Residence booking
“I felt completely at ease and very comfortable with my host! She was really kind…many thanks!”Doris, student from Italy: Superior homestay in Zone 2
“Shanghai Chelsea International Consulting (SCIC) has worked with Home from Home many times and they have provided a very professional service.”Chan Sen, Director at Shanghai Chelsea International Consulting
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