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Host resources

Practical guides and checklists to help hosts from arrival to departure.

Approved hosts can use the Host Portal to update profile details, upload documents and check bookings.

Host resources

Home safety, security and insurance

Hosting 16–17-year-olds has additional safeguarding requirements. See our Safety hub for full details and policy links.

Go to the Safety hub

Questions or concerns

Office support: Monday–Friday, 9am–5pm. Phone lines are open 11am–3pm.

Out-of-hours emergency support

Out-of-hours emergency support is available for genuine emergencies relating to current placements only. Out-of-hours emergency phone numbers are provided at booking confirmation and via our office voicemail. We do not publish emergency numbers on the website.

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Thinking about hosting an international student?

Apply to become a host family and we'll guide you through the next steps.

Apply now

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