Host resources
Practical guides and checklists to help hosts from arrival to departure.
Approved hosts can use the Host Portal to update profile details, upload documents and check bookings.
New to hosting? Start here
Arrival and departure checklists
House rules and day-to-day expectations
Home safety and security
Hosting 16–17-year-olds has additional safeguarding requirements. See our Safety hub for full details and policy links.
Go to the Safety hubQuestions or concerns
Office support: Monday–Friday, 9am–5pm. Phone lines are open 11am–3pm.
- Phone: 020 8395 0333
- Email: info@londonhomestays.com
- WhatsApp: 020 8395 0333 (message-only service, monitored during office hours). Please do not use WhatsApp for emergencies.
Out-of-hours emergency support
Out-of-hours emergency support is available for genuine emergencies relating to current placements only. Out-of-hours emergency phone numbers are provided at booking confirmation and via our office voicemail. We do not publish emergency numbers on the website.